Cancellation and Refund Information

The cancellation and refund terms shown for the selected hotel, room, rate and stay dates form part of the booking decision. Review those terms before payment because conditions can differ by property and booking.

Before cancelling

• Open the booking details and review the applicable cancellation deadline and refund amount.
• Confirm whether a hotel-specific fee, payment-provider adjustment or non-refundable condition applies.
• Keep the cancellation confirmation and booking ID.

Refund processing

When a refund is approved, Mere Hotels initiates or records it through the supported payment workflow. The final credit time can also depend on the payment provider or bank. For a delayed or incorrect refund, contact support@merehotels.com with the booking ID and payment reference; never send an OTP or full card number.

This page is a general explanation. The terms displayed for the specific booking and the applicable Terms and Conditions control the actual cancellation and refund.