Guest Review Policy

Reviews should help travellers understand a genuine stay experience. Reviewers must provide relevant, truthful feedback and must not include unlawful, abusive, promotional or private information.

Moderation principles

• Reviews may be checked against booking and account records.
• Spam, conflicts of interest, impersonation, threats, personal data and unrelated promotions may be rejected or removed.
• Hotels may report a review for policy review, but cannot require removal only because feedback is negative.
• Mere Hotels may edit presentation or formatting without changing the review’s meaning, and may remove content when required by law or platform policy.

Questions about a displayed review can be sent to support@merehotels.com.