Privacy Policy

Last updated: July 23, 2026

MereHotels Private Limited (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use MereHotels, including our websites, apps, and related services.

By accessing or using MereHotels, you agree to this Privacy Policy.

1) Information We Collect

1.1 Information you provide to us

• Account and profile details: name, email address, mobile number, country/region, role (guest/user).
• Booking details: property, room type, guests, dates, preferences, special requests.
• Support interactions: messages you send to support, call notes, complaint details, feedback, and ratings.
• Document details (where required): ID details that may be requested by the property or required by law (for example, government ID at check-in).

1.2 Information we collect automatically

• Device and usage information: IP address, device identifiers, operating system and version, app version, log data, crash reports, pages/screens viewed, and actions taken.
• Approximate location: derived from IP or device settings (when enabled) to show nearby properties, best currency, and relevant content.
• Cookies and similar technologies: browser cookies, SDKs, and pixels used for authentication, security, analytics, and remembering your preferences.

1.3 Information from other sources

• Payment and fraud-prevention partners: limited payment metadata, payment status, and risk signals. We do not store raw card numbers.
• Hotel and vendor partners: information about your stay, such as check-in/out status, no-show status, charges, and dispute details.
• Analytics, marketing, and communication providers: aggregated engagement information that helps us understand and improve MereHotels.

2) How We Use Your Information

We process information for the following purposes:

• Provide and operate MereHotels
  Create and manage accounts, process bookings, cancellations, and changes, display your booking history, and enable communication about your reservations.

• Payments and billing
  Facilitate payments, refunds, and payouts through our payment partners, and support invoicing and reconciliation.

• Customer support
  Respond to questions, handle complaints and disputes, assist with property requests, and provide status updates.

• Personalization and product improvement
  Remember your searches and preferences, show relevant properties and offers, analyse usage, run A/B tests, and improve performance and reliability.

• Safety, security, and fraud prevention
  Detect and prevent fraud, abuse, unauthorized access, and other harmful activities, and support risk and compliance checks.

• Legal and regulatory compliance
  Fulfil obligations under applicable law (for example, accounting, tax, and KYC/AML where required), and respond to lawful requests and processes.

Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, compliance with legal obligations, and, where appropriate, your consent.

3) How We Share Information

We share your information only as described below:

• Hotel and vendor partners
  We share information that is necessary to fulfil your booking and related services, such as guest names, contact details, stay dates, preferences, and booking status.

• Service providers and processors
  Hosting, payment processing, SMS and email delivery, analytics, customer support tools, marketing and communication platforms, security and fraud-prevention partners. These providers act under contract and are required to protect your data.

• Other users and guests
  If you add co-travelers or share bookings, relevant details may be visible to them as part of the trip or booking record.

• Legal and compliance
  Where required by law, regulation, legal process, or governmental request, or to enforce our Terms, investigate suspected fraud or abuse, or protect the rights, property, or safety of MereHotels Private Limited, our users, partners, or the public.

• Business transfers
  In connection with a merger, acquisition, restructuring, or sale of assets, data may be transferred as part of that transaction, subject to appropriate protections.

We do not sell your personal data in the sense of directly exchanging it for money.

4) Cookies and Similar Technologies

We use cookies, SDKs, and similar technologies to:

• Keep you signed in and secure your sessions.
• Remember your preferences (such as language, currency, and filters).
• Measure performance, usage, and conversions.
• Show and measure marketing communications where allowed.

You can control cookies in your browser or device settings. Some features of MereHotels may not function properly without certain cookies.

5) Data Retention

We retain information for as long as needed to:

• Provide MereHotels and related services.
• Comply with legal, regulatory, tax, accounting, and reporting obligations.
• Resolve disputes, enforce agreements, and prevent fraud or abuse.

Retention periods depend on the type of data and applicable law. When information is no longer needed, we will delete or de-identify it.

6) Your Choices and Rights

Depending on your location and applicable law, you may have rights such as:

• Access to the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion, restriction, or portability of your data, where available.
• Object to certain processing, including for direct marketing.
• Withdraw consent, where processing is based on consent (for example, certain marketing communications).

You can manage many settings within the app or by contacting us at support@merehotels.com. We may ask you to verify your identity before fulfilling certain requests.

7) Security

We use technical and organizational measures to protect your information, including access controls, encryption in transit, monitoring, and secure development practices. No system is completely secure, but we aim to reduce risks to a commercially reasonable level.

If you believe your account has been compromised, contact us immediately at support@merehotels.com.

8) Children

MereHotels is intended for use by adults who can form a binding contract under applicable law. We do not knowingly collect personal data from children where parental consent is required. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

9) International Transfers

Data may be processed and stored in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers, such as contractual protections and security controls.

10) Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you through the app, website, or email. Your continued use of MereHotels after changes means you accept the updated Policy.

11) Contact Us

If you have questions, concerns, or requests regarding privacy or your personal data, contact us at:

Email: support@merehotels.com
Address: Hata, Kushinagar, Uttar Pradesh 274203, India